
Tech support analyst
JoyIt - Culqi
Jan, 2023 - Present
- Led a team of 2 full-stack developers, assuming responsibility for code reviews, estimating development times, and facilitating effective communication among team members to ensure timely delivery of high-quality projects
- Developed a Python program that automates certain manual tasks executed by the Tech team, reducing execution time by 70%
- Utilized my expertise in both relational and non-relational databases, including MySQL, MongoDB, and PostgreSQL, to conduct monitoring and effectively address tickets